Nowadays, customer service has become a fundamental part of business processes. Primarily, call center services like inbound and outbound have always being on the priority list of companies. But of late, the demand for other customer support platforms like email support is growing.
At CallCentersOperations, we understand the role email support can play in enhancing the image of a brand in front of its customers. Therefore, we run our email support services department with complete dedication and provide services that are in line with our clients’ vision.
Email Support Services That Can Make a Difference
Our email support outsourcing services provide distinct advantages over other service providers. Below are some of its important attributes:
Cutting-edge email response management software
Our email support team employs high-quality email response management tool that organizes the whole process of email support service. It has built-in protocols and algorithms that let users implement email handling rules via a visual interface. The email management software also provides notifications about unanswered emails and makes sure that every customer query is resolved.
Tailor-made template responses to solve common customer queries
Every business has some common issues, for which multiple customers make contact. It would be a long and tedious process if your agents have to frame new responses for every similar query. We, at CallCentersOperations, have tailor made responses ready, which are framed by experienced email agents with several years of experience in handling customer issues. These responses can be altered and personalized to address common issues in a few moments, thus expediting the email support operation without hampering its quality.
Lowest turnaround time
Our email support agents are highly efficient and deliver responses to customer queries within the stipulated time limit. The managers and team leaders enforce KPIs rigorously and ensure minimum turnaround time, high first contact resolution (FCR) and maximum customer satisfaction (CSAT) ratings.
Fully scalable process
We have a perennial supply of email support talent in our company, which is why; we are always ready to tackle growing requirements of our clients. We can assign and remove agents to any particular process that we are running, exactly as per client’s preferences.
Hands-on quality control
Our email support process is regulated by a team of veteran quality analysts who periodically check the responses crafted by the email support agents. Quality and accuracy are our major priorities, and the main reason why we have delivered so many successful projects in the past.
We, at CallCentersOperations, are a veteran in the industry and have the experience of serving different industries. Our email support services are operational 24x7, just like our customer service outsourcing and back office support services.