Most companies have a customer service department, but how many have what it takes to really excel in customer service?
The answer, sadly, is not too many. Poor customer service is one of the top reasons why customers go elsewhere. In today’s fierce global marketplace your competitors are already trying to lure your precious customers away. Why make it easier for them? There are five sure-fire ways that you can take your customer service to the next level. Read More
When it comes to interacting with customers, smart reps know that the end of a call is sometimes just the beginning of solving the overall problem.
Call center reps often get a bad reputation for trying to rush the customer off the phone. This is especially true in the case of difficult customers, who can really blindside a rep that isn’t prepared to deal with their vitriol or handle their complaint! Since reps already suffer from the unfair stigma of being unfeeling when it comes to customer complaints, it’s even more important for your reps to close the circle.Read More
It can be difficult for a growing business to justify adding new costs to the bottom line, especially when it seems like you could do the task or like the job could just be added to an employee’s list of responsibilities. The growing business is a space where employees wear many ‘hats’ and responsibility means opportunity. But outsourcing customer service is a natural part of company evolution.Read More