We offer a wide range of technical support and help desk services 24×7 hrs through email, chat, voice and the web. Team of highly skillful and well trained technical staff provides immediate answers to the technical queries of your customers. The results are satisfied customers, cost effective services and a potential additional revenue stream…
Be it organization’s computer support problems or technical support solutions, the hierarchy level of Support Team handle it accordingly. The front line team responds to the initial call and solves the most common problems as a first step. The next level consists of specialists in various aspects of the products and for the most complex problems..
Our Technical Help desk Support services include:
- Troubleshooting calls
- Software problems
- Internet service problems
- Computer hardware problems
- Up-sell/cross-sell purchases
- Corporate help desk support
- Warranty or post-warranty support
Most of the organizations are outsourcing technical support, not just for cutting costs, but for transforming their business processes and providing strategic business value also.