Call center Opeartions - Cisco Base Technology
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Our Call Center Technology


We are fully equipped with latest of technologies and implemented Border Gateway Protocol (BGP). It’s a state – of the art end to end Cisco based IP infrastructure.

Cisco technology enables the rerouting of your calls via another IP route in case of fluctuation in a fraction of a second. .

Our CISCO Based Technology :

  • One-and-only, end-to-end CISCO based IP network. Cisco Platform

  • Cisco Call Manager as PBX

  • Cisco Unity Voice Mail

  • Cisco IVR,Cisco Predictive, Preview , Outbound , 24/7 Dialer

  • Ability to call and receive calls from over 30 Countries

  • PCs: Compaq

  • Phones: CISCO IP 7940 series

  • Headsets: Plantronics

Physical security

  • Restricted access to the facility via access cards

  • Round the clock manned security

  • Identification of all employees.

IT security

  • CISCO ASA and firewall implementation

  • Password and access restriction policies in place

  • Domain level security implementation in place

  • USB drives and CD drives disabled on all systems.



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