Our Call Center Technology

Home » Our Technology

We are fully equipped with latest of technologies and implemented Border Gateway Protocol (BGP). It’s a state – of the art end to end Cisco based IP infrastructure.

Cisco technology enables the rerouting of your calls via another IP route in case of fluctuation in a fraction of a second.

Our CISCO Based Technology:

  •     One-and-only, end-to-end CISCO based IP network. Cisco Platform
  •     Cisco Unity Voice Mail
  •     Cisco IVR,Cisco Predictive, Preview , Outbound , 24/7 Dialer
  •     Ability to call and receive calls from over 30 Countries
  •     PCs: Compaq
  •     Phones: CISCO IP 7940 series
  •     Headsets: Plantronics

Physical security:

  •     Restricted access to the facility via access cards
  •     Round the clock manned security
  •     Identification of all employees.

IT security:

  •     CISCO ASA and firewall implementation
  •     Password and access restriction policies in place
  •     Domain level security implementation in place
  •     USB drives and CD drives disabled on all systems.

 

Comments are closed.