Archives for June 2013

Top Tips For Introducing Multi-Skill In Call Centers

Multi-skilling can be highly productive and effective for call center service providers as it can help them achieve better results in reduced time frame. With multi-skilled employees, call centers can do large quantities of work in very short duration. Further, the work is not hampered in case any agent takes leave as you always have a skilled substitute employee for every task. Here are some tips that would help contact centers in multi-skilling Read more [...]