Archives for May 2013

Top Tips For Optimizing Workforce Management

Know Your Requirements: You should have a clear idea of the requirements of your organization. You must properly calculate the staffing requirements of your various processes including the requirement at peak time. This would help you in optimizing your schedule according to the exact requirements of your business. Moreover, you should be able to forecast the requirements of your back office processes and the volume of call flows as you won’t be Read more [...]