Archives for February 2013

How We Make Our Team Leaders More Productive?

Team leaders play a very important role in every call center. It is actually they who manage agents and get the work done by them. Team leaders act as a bridge between managers and the agents and ensure that all the policies are implemented as intended. Further, they also take care of their agents and see to their queries and requirements. We, at Call Centers Operations, hire the best team leaders and train them to further enhance their performance. Read more [...]