Archives for December 2012

2013 Time a New Beginning

We at Call Centers Operations have a tradition of celebrating New Year to the hilt. This is the time for us to look back and thank everybody for a wonderful year and also make our new beginning from the coming year. As we are a 24x7 call center, so the year 2013 brings us the blessing of 365 days or 8,760 hours, or 525,600 minutes or 31,536,000 seconds, the way you see it. Now all that we have to do is just ensure that we are able to fill each Read more [...]

Annual Review and Some Introspection

Only a few days are left for the year 2012 to end. Before we step into the new-year, the review of performance of Call Centers Operations was conducted, keeping all aspects in mind. Questions like - how the financial health of the company was, how punctual was the product delivery, which were the biggest challenges faced this year, how the client feedback was etc. were deliberated and discussed. The day-long session was conducted in the training Read more [...]

Hallelujah!

It is not just the bells of Santa which are ringing but also the bells at our order taking call center. And while Santa is merrily saying Ho, Ho, Ho our Agents are busy saying Hello, Hello! But we aren't complaining, because along with being the Holiday Season, this also is the Profit Season for our clients who have retail businesses. Everybody exchanges gifts on the eve of Christmas, and people tend to buy more, so naturally our order taking Read more [...]