Archives for November 2012

Our Philosophy of Customer Service

Not many know this rare quotation said by Mahatma Gandhi on Customer Service: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” We at Call Centers Operations Read more [...]

Call Recordings for an Immaculate Track Record

Unlike written communication, there is no proof of an oral communication. You don’t have any papers which have recorded the proceedings. So you have to rely on memory to know of what transpired when two people were talking. The only way to determine who said what and in exactly which words, is by recording the conversation. This is why we at Call Centers Operations (CCO) record all our calls. And in fact all outsourced call centers should do it, Read more [...]

Outsource Call Center Pricing on Per Hour Basis

As we all know, the rates of call center agents are measured on an hourly basis. These rates can range from $5 to $15 per hour per agent for different service providers. But don’t believe the price which an outsource call center quote you as the first reply to your query. Because chances are that there will be many further additions in this price. So if you have requested to know the per hour charges of the outsource inbound call center agent, Read more [...]