Archives for October 2012

Outsource Customer Service Call Center to boost your Client Relations

Interaction with key clients is always entrusted to the most senior persons in the hierarchy. No business can afford to irk their clients and upset their business after all. But unfortunately most businesses have a discriminatory approach. The best staff is deputed to interact with clients providing high value of business. But the ordinary individual customers are largely uncared for. Enterprises do not bother much for the outsource customer Read more [...]

Communication: The mantra of Customer Satisfaction

Whatever kind of business you have, the dictum is that it cannot ever flourish until you don’t indulge in communication with your customers. And this is what we at Call Center Operations always explain to our clients. Communication with your customers means that you should be available to them on call, e-mail and chat. Besides of course your businesses address! Customer engagement can be face-to-face or virtual. The bulk of the customer communication Read more [...]

How to Choose Between Outsource Offshore, Near-Shore Or Home-Shore Call Centers?

The previous blog must have helped you decide whether your business really needs to outsource a care call center or not. Now the next level of decision making is to choose where you want your call center to be. It can be in your city, some other state of your country, or in some other country across the oceans. Depending on these various locations they are named differently. We at Call Centers Operations want all our clients to make an informed choice. So Read more [...]

How to determine whether your business needs a customer care call center?

Not every business in the world requires a customer care call center. Take for instance your local vegetable seller, the florist across the street or the bookstore down the road. They are all doing their business well without a call center. You would say that they are too small to have one. But there are many big businesses too which don’t require a call center. Like if you are into construction businesses you are definitely a big businesses house, Read more [...]