Archives for January 2012

Multilingual Call Centers Market Governance with A Step Ahead

English is the only language that is preferred to be spoken in all the global call centers. But when the businesses expands to all the geographies there comes a point where the customer care support needs to be delivered in a domestic language. This becomes very essential especially when the local customers cannot understand English and needs transcription from a different agent. Call centers that provide multilingual support allows enduring servicing Read more [...]

Listening to the Customers for Boosted Call Center Solutions

The growth of the call center industry is all dependent on the role played by the calling agents that are highly responsible for making a clear communication with their valued customers. In the modern era, it has become very much easier to record the call and analyse the calls with the recording technology. But sometimes apart from these aids, it is also important that the customer calling representatives uses the other active platforms from where Read more [...]

Call Center Outsourcing and Smart Calling Agents

Call centers are the best creative departments that can withstand the complexities of the customer inquiries and develop a business to function in a distinctive manner. In this context, the roles of the calling agents are always counted on top. Therefore, companies dealing in call centers solutions need to develop their primary assets and make them affiliated to their business development processes. Call center executives need to develop certain skills Read more [...]