Archives for December 2011

Call Recording and Its Power over the Growth Call Center Services

Science and technology has reached a level where the modern communications have excelled the industries that is all dependent on customers. For example the call center industry is one of such that is utilizing the best digital recording technologies to improve the efficiency of the overall performance of the call center services. The usage of the technology is not only limited to the benefit of the customers or the sales process, it has also helped Read more [...]

Christmas and New Year Greetings 2012

Call Centers Operations (CCO) appreciates your confidence in us and value your partnership with you. And we are looking forward to being of service to you in the future. We value your partnership with you look forward to a prosperous imminent. Just sending the heartiest wishes and regards to you, your establishment and your dear ones from the CCO family for a great Christmas and a New Year 2012, full of good luck. Call Centers Operations needs no Read more [...]

Open Source Relation with Call Center Industry

Open Source generally denotes to software that is released with source code under a license that guarantees that derivative works will also be available as source code, protects certain rights of the original authors, and prohibits restrictions on how the software can be used or who can use it. As this concept is hitting the entire segments of IT, the BPO sector is equally benefited with the blessings of open source. Here are some of the benefits Read more [...]

Public Appearance of Call Center Operations Needs Importance

The role of the call centers have been simply amazing since this industry has started to take the responsibility of the industries that has to rely upon the customer care objectives. Today, all the industrial segments need a service provider that not only develops the Customer Relationship Management (CRM) but also the direct communication that remains mandatory to develop an ethical relationship among the partners and their customers. But, despite Read more [...]