Archives for August 2011

Call Center Operation Gets Easier in 6 Steps

The professionalism behind any business establishment depends on the structure of the leaders and how they guide their team members to improve their efficiency. Call center operations within a call center has numerous training sessions to establish the work process with a systematic approach. But the induction of the coaching/training should be in a proper line-up. A poor training can not only destroy the confidence of a calling agent but also leaves Read more [...]