Archives for July 2011

Call Center – The Custodian for IT Operations

In a customer -driven, Internet-enabled world, your customers more means than a call. They want to have a sturdy communication with your business through various modes of communication such as e-mail, SMS, fax and many others. A proper business is not only successful with the CRM but also by developing a close relationship by solving the technical difficulties within a short time. Call center services are a common choice for most of the IT firm in Read more [...]

The Green Call Centers – A Smart Approach to Save Money & Our Planet

It was in the year 1878, when the world's first telephone exchange came into existence. The invention lead by Alexander Graham Bell is so far the best gift for mankind and a medium that has been connecting all of us within small fractions of second. With the rising demand of the call center outsourcing, the global regions have started investing a major part of their capital in the infrastructure of the contact center industry. High-class infrastructure Read more [...]