Archives for May 2011

Shining Star Of Call Center Outsourcing – India

Call centers or customer support centers are one sector that has been outsourced by numerous organizations to support their customers. Starting from the marketing to processing customer care queries, these contact centers are meeting diverse demands of people and organizations with the assistance of calling technology and other forms of communication mediums such as e-mail. Chat support, etc. Call Center Outsourcing has become a very common phenomenon Read more [...]

Personality Mapping: Its Role in Call Center Evolvement

What is Personality Mapping in call centers? It is the ability through which the Agent's and Customer's pairings are enhanced to build a good rapport with a Outsource Call Center. Excellent results can be experienced with this new trend as a result of which a strong bonding occurs between the caller and agent. Therefore, it has become easier to support a customer process with customized assistance as per the requirements forwarded by the customers. Read more [...]

The Demand of Call Centers in India Are Touching Sky

Call Center outsourcing has not only streamlined the innovation and overall utilization of resources in companies but also made the work flow easier. The introduction of numerous business processes have been fully utilized by companies of all sizes. Companies looking for skilled manpower and technical expertise generally hire people of their own, but when the demands cannot be fulfilled, outsourcing becomes the priority of any business strategy. The Read more [...]

Call Center Outsourcing – Read This Carefully and Proceed Further!

Contact Center Outsourcing has become a booming industry and various organizations are venturing into offering voice and non-voice contact center services to domestic and international clients on 24x7x365. But with this, organizations are facing great trouble in outsourcing the best call centers to outsource with the business establishments. There are diverse contact centers that sound international, but do not have the proper resources, work Read more [...]