Call center outsourcing has paved the way of innovation, implementation and complete utilization of resources in companies. It has made the workflow of companies a lot easier and more streamlined by increasing the productivity. Tracking of performance has made company owners in a comfortable position to assess the finances and situation of company in market place.
Running a business was never easy and in this competitive world, businesses have Read more [...]
The general view of Indian call centers on the international stage reveals that outsourcing services give them the advantage of not only cost-cutting, but also enhanced productivity without affecting the quality in any way. Companies benefit and so do the customers as they can access the support from the best talent and know-how available throughout the world at much reduced rates. Cost benefits and worth of this initiative does not become evident Read more [...]
The quality and pace of Call center operations are dominated and threatened by two visible hindrances which are agent turnover and agent productivity. The reasons for such challenges in a call center are poor handling of the resources and lack of skills for specific job positions.
The realm of Call Centers Operation is a specialized management field with its own hypothesis assessments and terminology. A complete and well- bred understanding of Read more [...]
While the news of outsourcing the Call Centers Operations & services are doing rounds in market, this article presents the pros and cons of taking services of call centers. The untapped potential of places like India, Philippines and Korea has been explored and exposed due to the increasing trend of establishing call centers and outsourcing services like: Telemarketing, Customer Support, Email & Chat solutions, Data Entry Operation and other Read more [...]