Archives for January 2011

Working Conditions for Call Center Employees: What a Mess

Today call centers are very much in demand and with growing technology, every business needs a contact center to improve their business value in the market. They need call center agents for the call handling process. These agents receive the calls from the customers and answer to them regarding any of their queries. Their work also involves selling of the products and services of the company or organization to the customers. These call center agents Read more [...]

The Benefits of Quality Monitoring

Call Centers have a penchant for monitoring their agents. They tend to invariably monitor and strictly analyze the performance and calling skills of their customer care executives. In this process, a supervisor or assigned authority listens to the phone call received or made by an agent, judge him and assess the positive points and weaknesses in performance. Thus, the level of quality is gauged and necessary improvements in Call Center Outsourcing Read more [...]