The wooing and wedding of technology and social media gave the birth to the call center industry, which can be called as a love child of the 21st century. With the growing times of the technological industries and the interest of people in the market growth has shifted the focus from companies towards the customers. It has brought changes in more than everything, as services are not what the company is offering but what a customer desires to have.Talking Read more [...]
Performance management is the driving force behind any successful call center operations. A performance management program strongly stresses on proper and accurate communication of the objectives of Call Center Outsourcing between employees and management.
To establish effective and best in service, Outsourced Call Center performance management system a rigorous implementation of four dimensional program is highly recommended.
1) Goals and Read more [...]
While the news of outsourcing the Call Center Operations & services are doing rounds in market, this article presents the pros and cons of taking services of call centers. The untapped potential of places like India, Philippines and Korea has been explored and exposed due to the increasing trend of establishing Call Centers Outsourcing Services like: Telemarketing, Customer Support, Email & Chat solutions, Data Entry Operation and other marketing Read more [...]
We, here in this article will talk about how a simple inbound call center evolves into a multi dimensional outsourcing service provider and so does its performance management problem as well. With advanced technology and brightest minds, call centers expand and upgrade themselves to the next level of services and quality. But we need to understand that as call centers, their services and outsourcing trend have changed; their performance management Read more [...]
A research revealed that most of business owners spend more than 40 percent of the most productive time in handling simple tasks for instance -overlooking the administrative issues, recruitments, customer care suchlike.
What a pity that, business owners and decision makers are still dubious about the significance of Outsourced Call Center Services. Call center services can play the role of best buddy in your professional life.
Be it taking some Read more [...]