Archives for November 2010

A Detailed Outline to Understand Call Center Outsourcing

Call centers have proved their salt and worth in every sphere of business. Be it launching a product or after sales services, their services are impeccable and cost effective. In these competitive times and volatile economic scenario, business owners struggle to keep up with the pace of ever changing market trends and latest technologies. One of the two ways they can survive is either to spend hefty amounts to continuously upgrade themselves or Read more [...]

Eleven on Top Buzzing Call Center Outsourcing Words

Call center outsourcing is not new and also, you all may be aware of the potential and benefits of it. Yeah, I know but I know this too that jargons and lingo related to the term ‘outsourcing’ has enough potential to make your head spin and mouth wide open. Let’s understand the vocabulary associated to Call Center Outsourcing to make things happen for you and give rest to the whirlwind of your mind. 1) Near- shore Outsourcing: It is an Read more [...]

When to Outsource Call Center Services

Outsourcing call center services can be of beneficial to varied enterprises regardless of their set up and verticals. There are no pre- written rules or preordained guidelines that only a specific business can outsource or when should a business outsource. However, the advantages associated to Call Center Outsourcing services are immense. The mentioned number of situations through which your business may be going can present an ideal scenario to outsource Read more [...]

The Stress of Call Center Life and its Solutions

The hip and cool life of call centers attracts many but to pursuit this life of happiness and handsome salary, aspiring applicants forget the flip side of call center jobs which is full of stress because of looming targets and workload and frustration to struck balance between personal and professional lives. As a result- seeking resort to smoke and alcohol which anyways, is not recommended at all. To understand the amount of stress involved with Read more [...]