Archives for October 2010

My Personal Perspective on Call Center Working

Please Note: If you are the one complaining about the work schedules or stress and cribbing that you are here for all the wrong reasons, this post can be an eye-opener. In order to cope up with the stress and panic your call center job give you is to love it. You are doing your job. Just for once, try to be in love with what you do. Try to take proud in helping other people. Just close your eyes and listen to the voice coming from the other end of Read more [...]

Top 10 Buzzwords Sounding Important in Call Center Scheduling and Call Center Staffing

The last time you heard from us was when we discussed top 11 buzzwords of Call Center Outsourcing Services. This time, we are going to take a trip down to call center scheduling and staffing and understanding what are the top ten keywords that keep it alive and kicking? 1) Workforce optimization (WFO): A technology consisting the tools and weapons of workforce, efficiency and performance management to keep everything under check such as Read more [...]

Busting the Top Five Call Center Myths

As call centers have mushroomed and businesses across the globe have become dependent on them, a number of myths about call centers have gained currency and are refusing to die. In order to properly appreciate the operation and utilization of call centers it is important that these myths are dispelled. Given below is a brief account of some such stubborn call center myths that are better done away with: 1. Juggling with Numbers: The call centers Read more [...]

Ten Top Things to Consider before finalizing any Company for Call Center Outsourcing

Outsourcing customer centric services and other part of work is more of a need than trend now. It is a very important decision which could have an everlasting impact upon your work operations, market reputation and profitability. So, we present ten tips for you to ponder upon to consider before you close on the search of the right call center outsourcing partner for you. 1) Experience and Expertise: The trend of specialized services providers call Read more [...]

The Fantastic Five Benefits of Call Center Operations

The rapid boom in call center outsourcing services has let many organizations hire them at very competitive rates. Call Center Outsourcing Services save money and relieve the burden of your in-house team by taking up broad range of work from call center to help-desk operations. Here are some of the advantages which can be utilized by the big wigs of the market and small players alike. 1. If you have a company that is expanding or experiencing huge Read more [...]